FAQs
FAQs
DONATIONS:Where does the money from "donations" go?
50% of all donations go directly to LF's community recipient with the other 50% going towards the cost of production to keep the company running.
COMMUNITY RECIPIENT:Who is this year's community recipient?
Meet Zachariah (Zach for short). Zach is a 19 year old queer, male, transman located in the UK. Zach uses he/him/his pronouns. Currently at University, Zach hopes to become a police officer some day because "I want to make a positive impact on people's lives and help them." He enjoys reading, expanding his knowledge on mental health, writing poetry and drawing. He wants to leave us with this message of hope:
“Never change yourself for society ideals... love and accept yourself for who you are, and don't give up even if you haven't achieved your goal yet because as long as you keep believing, you'll get there.”
How does LF help community recipients?
LF donates 15% of all profits from hat sales and 50% of all donations directly to the community recipient in order for them to raise the funds necessary to access HRT. Once the community recipient has reached their goal, LF accepts applications for a new community partner.
SHIPPING:
LIVE FLUID (LF) is a one-person shop of creator and owner, Mx. Lex Horwitz. LF strives to ship items in a timely manner, with most shipments being processed once a week on Fridays.
Shipping is automatically calculated for all orders:
U.S.: $5 flat rate
International: $15 flat rate
Please see the details below for expected shipment timelines:
United States shipping: Please allow up to 7-12 days for shipping. Shipping is handled through the United States Postal Service first class mail. International shipping: Please allow up to 16-30 days for shipping. Shipping is handled through the United States Postal Service.
If there is a delay in the normal shipment schedule, Lex will contact you directly to let you know.
All items are shipped in discrete packaging for your privacy.
If your item is not received within 30 days of shipping, please contact [email protected].
QUANTITY:
To purchase multiple of one item, simply press "ADD TO CART" the number of times desired. Additionally, you can edit the number of items in your cart at checkout.
RETURNS:
All apparel—patch hats and beanies—are not eligible for return. Any request, regardless of reasoning, will be declined in order to keep health concerns at bay (i.e., lice).
REFUNDS:
Because there are no returns, there are no refunds. If you have a question, please don't hesitate to email Lex at [email protected].
SALE ITEMS:
All purchases of “sale” or “on sale” item(s) are final. “Sale” or “on sale” item(s) are not eligible for returns. Any request, regardless of reasoning, will be declined.
SIZING:
All hats—patch hats and beanies—are unisex and one size fits most.
PATCH BASEBALL HATS:
Material: 80% Acrylic, 20% Wool
Size: Adjustable Velcro
BEANIES:
Material: 100% Acrylic
Size (unstretched): 16.5 x 26.5 cm/ 6.5 x 10.4 inch
CLEANING:
All hats should be hand washed in cold water and hung to dry for best results
PRODUCT AVAILABILITY:
LF is a one-person shop run by creator and owner, Lex Horwitz. Items are made by hand, with love, by Lex themself. You will notice that inventory is often small for this reason.
To stay up-to-date on inventory and new items, follow and subscribe for alerts on Lex's personal Instagram (@lex_horwitz) and apparel Instagram (@live_fluid_apparel) and YouTube.
Is the item you want out of stock? Want a custom design? Email [email protected] or message Lex on instagram (@lex_horwitz) and let them know. This way Lex can make a note of it and add your request to the next inventory re-stock.
PRODUCT VARIATION:
Each LF item is handmade and brought into creation by Lex themself. Due to the handmade nature of the production process, each item is unique. Thus, products may vary slightly from the image in the description. Here at LF, handmade, unique, queer-inspiried products are made one of a kind—just for you, but if for some reason you find yourself displeased with your purchase upon receipt, please let Lex know ([email protected]).